Missing trip in my pay statement

If a completed trip does not appear in your payment statement, it may be due to a delay in processing or a syncing issue between the app and the statement.

It is important to compare your trip history with your statement to identify any missing entries.

Checking for Missing Trips

Start by reviewing your trip history in the app to confirm that the trip was completed successfully. If the trip is visible there but missing from your statement, it may still be under review or processing.

If the issue continues, it can be reported for further investigation.