My vehicle was damaged during a trip

Did a passenger cause damage to your car that goes beyond normal wear and tear? We understand how upsetting that can be and we’re here to help. If your car got damaged during any trip, the most important thing is to report it to us so that we can assess the situation.

Based on the information, you might be entitled to a payout to compensate for the inconvenience. In some cases, our team can also assist you with the next steps regarding insurance assistance.

What we’ll need from you

To review your request smoothly, please share:

• A clear explanation of what happened during the trip
• Photos of the damage from multiple angles, taken soon after the ride
• A repair quote or receipt from a professional service provider that includes shop details, date, and your vehicle information

Submitting complete and timely details helps us assist you faster.

Spills or interior issues

If the issue is related to a spill or interior mess that needs professional cleaning, you can submit a separate request for cleaning support through the app.